Report price gouging business

The Competition and Market Authority (CMA) encourages the public to report price gouging business during this Coronavirus (COVID-19) outbreak. You can do this online. The CMA has received many complaints about huge price increases for essential products needed during this pandemic.

such as hand sanitizer, paracetamol, flour, meat, toilet roll, rice and eggs.

The price gouging businesses are taking advantage of consumers during this pandemic. This is poor business behaviour and should stop. If you encounter any such poor business behaviour, please report them to the CMA using the link below.

Examples of Poor business behaviors to report

  • Unfair prices for products or services I’m buying for me and/or other people
  • Unfair prices for business-to-business sales
  • A business making misleading claims about products or services
  • Problems with the cancellation, refund or exchange of products or services
  • and any other unfair behaviour you encountered

The most commonly reported price hiked products are listed below. To report, you must provide a description of the product, the current raised price and the original price before the COVID-19 outbreak.

Food products

  • Long life milk
  • Pasta
  • Meat
  • Halal meat
  • Eggs
  • Flour
  • Rice
  • Fruit or vegetables
  • Baby formula
  • Other food product
  • Hygiene & personal care products

Hand sanitizer

  • Toilet roll
  • Other hygiene product

Medical products

  • Paracetamol
  • Ibuprofen
  • Antiseptic
  • Other medical product
  • Other product

Similarly, If the product or service you would like to report not listed above, you can provide a description of the product, the current raised price and the original price before the pandemic.

You must indicate in the online form where did the poor business behavior happen? whether online or in store etc.

Do take note of the business name and address where you encounter this poor business behaviour and also the date of the event. Even better if you could provide evidence such as a screenshot, a photograph or a receipt.

You must declare if you are happy to be contacted for more information. Then you click SUBMIT the complaint form.

Companies House filings

During this COVID-19 outbreak, Companies House encourages its customers to submit documents online.  You can submit the following documents online.

All you need is your company’s authentication code issued by Companies House. The authentication code is the electronic equivalent of your company’s director(s) signatures. Keep safe your authentication code.

Companies House announced temporary changes to filing requirements on 1 July 2020. You will get an automatic extension of your company account and confirmation statement filing deadline. You can check your document’s filing due date from the Companies House website.

Companies House has also created an interim paperless filing service to accept documents which must be delivered on a paper form with a live signature.

If you require help with your UK company’s filings, contact us. Our accountants can help you.

Exchange UK old banknote

You can always exchange your UK old banknote with the Bank of England. This is an alternative way of exchanging your old banknote with the Post Office and at your local bank.

Bank of England accepts UK old banknote by post from individual and also businesses based in the UK and overseas. You must complete the exchange of banknote application form and photocopies of your ID. You can download the application form from the Bank of England website.

Send in these documents together with your old banknote to the following address.

Exchange old bank note by post

Department of NEX
Bank of England
Threadneedle Street
London EC2R 8AH
Source: Bank of England.co.uk

How Bank of England pay you

You can have your money be paid to you in one of the following:

  • Pay into your UK bank account.
  • Pay into your overseas bank account. For this, you must provide your BIC/SWIFT Code and IBAN or Account number. Your overseas bank account must accept Pound Sterling (GBP) currency.
  • Send you a Sterling cheque. You can cash the cheque at the Bank of England counter. Please 24 hours notice for this.

Businesses wish to exchange UK old banknote

If you are a business wanting to exchange your UK old banknote, i.e, your £20 paper banknote, you must complete a BUSINESS banknote exchanges application form and together with the following information:

  1. A covering letter on your company’s letterhead with your company name, registration number, registered office and business address.
  2. You must also state how do you want the Bank of England to pay you. If to pay you into your bank account then you provide your UK bank account number and sort code.
  3. Additionally, you must also provide proof of ID and address of the person signing your covering letter.

A similar procedure applies when the Bank of England issues the new polymer £50 note in 2021.

Expect that there will be a delay during this COVID-19 outbreak.

Other convenient services for UK businesses

Support and help available from Companies House for company directors that currently abroad to comply with their UK company’s legal filings requirements.

 You can use the Webfiling service to submit the following documents online to Companies House.

All you need is your company’s authentication code issued by Companies House. The authentication code is the electronic equivalent of your company’s director(s) signatures. Keep safe your authentication code.

If you are unable to complete your company accounts due to the interruption from this COVID-19 outbreak, you can apply to Companies House to extend your company accounts filing deadline without incurring a late filing penalty.

Companies House also created an interim paperless filing service to accept documents which would normally require a live signature.

If you require help with your UK company’s filings, contact us. Our accountants can help you.

Westminster council services

Support available from Westminster Council for businesses and residents living in this borough. If you require any help during this lockdown period, do not hesitate to contact Westminster council services.

Westminster Connects

Westminster Connects organised volunteers to help those in need during this lockdown period with food shopping, pick up medicines from the pharmacies or walk their dogs for those who self-isolating.

Telephone020 7641 1222
Emailwestminsterconnects@westminster.gov.uk
Opening hours9 am – 6 pm 7 days per week

Support for businesses

Some businesses are allowed to reopen from 1 June 2020 and 15 June 2020. People who cannot work from home can go back to work.

For this purpose, it is vital that businesses put in place social distancing measures at the workplace. If you require help and support on this matter, contact the Westminster council services for advice.

If you would like to extend your company accounts filing deadline, you can apply for the extension directly from Companies House.

Telephone020 7641 2070
Websitewww.westminster.gov.uk/coronavirus-advice-businesses

Support for Residents

Emailcommunications@westminster.gov.uk
Websitewww.westminster.gov.uk/coronavirus-advice-residents

Support for Carers

Telephone020 8960 3033
Emailinfo@carers-network.org.uk
Opening hoursMonday to Friday, 9 am – 5 pm

Adult social care

Telephone020 7641 1444 or 020 7641 1175
Emailadultsocialcare@westminster.gov.uk

Home Library Service

Telephone020 7641 5405
Emailhomelibraryservice@westminster.gov.uk

Support for housing tenants and leaseholders

Telephone0800 358 3783
Emailhousing.enquiries@westminster.gov.uk

Register Office

For births, deaths, marriages and citizenship

Telephone020 7641 7500
Emailregisteroffice@westminster.gov.uk

source: City of Westminster

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